Return Policies

All items purchased from WatchMaxx.com may be returned with the following conditions, except special orders and those marked or notified as “Final Sale”:

  1. Brand new merchandise may be returned within 30 days of receipt. Contact WatchMaxx.com if you need more than 30 days – exceptions can be arranged at our discretion.
  2. Merchandise must be returned in original, unused condition with all original tape, plastic protectors, and stickers intact and having never been removed. Watch must not be tampered with or opened in any way. Watches must be unworn with no sizing changes.
  3. Pre-owned and Store-display marked merchandise may only be returned within 14 days of receipt.
  4. All returned items, whether for refund, repair or exchange, must be clearly labeled with a return authorization number obtained by contacting WatchMaxx.com customer service. Parcels without a clearly visible valid return authorization number will be refused.
  5. Goods must be returned via a traceable carrier, such as FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS), with insurance and delivery to WatchMaxx.com prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss or damage in transit.
  6. Orders paid by Amazon Pay, PayPal, Affirm, wire transfer, check, and money order are not subject to restocking fees. In order to maintain the lowest prices possible, returns paid by Debit, Discover, MasterCard, and Visa credit cards are subject to a restocking fee equal to 3% of the total purchase price. Orders paid via American Express are subject to a 7% restocking fee. Items returned for exchange are entitled to a one-time-only exemption from these restocking fees. Cancellations are subject to the above rules.

  7. Shipping charges will be deducted from the refund according to the original shipping method, as follows:

    Standard delivery$15
    Expedited delivery$30
    Overnight delivery$40
    Next Day AM delivery$80
    Alaska or Hawaii delivery$50
    Puerto Rico delivery$45
    APO/FPO/DPO delivery$15
    Russia delivery$115
    International except Russia delivery$85
  8. Refund of the purchase price, less any restocking fee or shipping and handling fees mentioned above will be issued in the same form as payment received.
  9. WatchMaxx.com policy is to attempt to contact the purchaser for 3 business days to resolve delivery problems or if delivery was refused. After 3 business days, such items will be regarded as returned and eligible for refund subject to the conditions above.
  10. All items that are unclaimed will be disposed of after 6 months.

Exchanges

  1. Goods must be returned via a traceable carrier, such as FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS), with insurance and delivery to WatchMaxx.com prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss or damage in transit.
  2. All exchange orders over $350 will ship for Free within the USA only. All exchange orders less than $350 are responsible for all shipping charges.
  3. If the exchange is for a watch of lesser value the refund amount will be subject to a restocking fee as per the above policy.