Frequently Asked Questions

  • Is the watch genuine and new?

    Every item we sell is guaranteed to be 100% authentic and brand new.
  • Can I trust is exactly the kind of source you can trust, because you can check our reputation before you buy, use your choice of payment methods, return the product if you are not satisfied, and enjoy your watch knowing it is guaranteed. Use the links below to see what trusted sources say about’s reputation and ratings:

    • Watchmaxx at BBB
    • Watchmaxx at Amazon
    • Watchmaxx at eBay
    • Watchmaxx at PriceGrabber
  • Can I return it?

    Yes. You can return regular purchases for up to 30 days after delivery. Some items are marked “final sale” and cannot be returned, but we always confirm any exceptions to the return policy before shipping. You can see our return policy in detail.
  • Is it guaranteed?

    We guarantee every watch we sell for at least 2 years, longer if the manufacturer's guarantee exceeds 2 years. You can see our guarantee policy details here.
  • What payment methods are available?

    In the USA we accept credit cards, wire transfer, PayPal, Amazon checkout, checks, traveler's and money orders. Outside the USA we accept credit cards through PayPal (even with no PayPal account), wire transfers, and checks. Please see our payment method details for order total limits and details, including policies for Canada & the UK.
  • When will my order ship?

    We attempt to ship every order as soon as possible, depending on the inventory status:

    • In-stock items usually ship within 1-2 business days.
    • Available items usually ship within 2-4 business days.
    • Sourced items usually ship within 1-6 weeks, and we can usually tell you details within 1 business day.
  • What are the shipping charges?

    Standard shipping and insurance in the continental USA FREE
    Alaska and Hawaii $35
    Shipping outside the USA $70

    Please see our shipping policies for other options and details.

  • What are your hours of operation?

    10:00 a.m. - 6:00 p.m. EST Monday -Thursday

    10:00 a.m. - 1:30 p.m. EST Friday

    Closed Saturday, Sunday, and holidays

    See our office hours and holiday schedule for details.

  • Who will help if I have a problem?

    Our customer service staff will gladly provide assistance by telephone or email.

    Phone (877)928-2469 in the USA or (646)216-8695 from outside the USA.


    See our contact us page

  • Is my information safe with you?

    We use state-of-the art encryption and fraud detection technology to protect your personal information and assure your security. We keep only enough information to process your order. We never sell, lease, or share your email address or other personal information.