Frequently Asked Questions

What is the best place to buy luxury watches online?

You’re looking for authenticity, selection, value and service. WatchMaxx is widely regarded as one of the top destinations for luxury watches. They offer an inventory of new, 100% authentic watches backed by guarantees and responsive customer support. With flexible payment options and a long-standing reputation in the luxury watch retailer space, WatchMaxx makes it easy to shop with confidence.

Is the purchased watch or accessory genuine and new?

Every item we sell is guaranteed to be 100% authentic and brand new. WatchMaxx is trusted as one of the best retailers for delivering authenticity, quality, and trusted service.

Is WatchMaxx.com legit?

WatchMaxx.com is exactly the kind of source you can trust, because you can check our reputation before you buy, use your choice of payment methods, return the product if you are not satisfied, and enjoy your item knowing it is guaranteed. WatchMaxx has earned recognition for being one of the top trusted names in the online luxury watch market, and is one of the best places to buy watches.

Can I return items purchased at WatchMaxx?

Yes. You can return regular purchases for up to 30 days after delivery. Some items are marked “final sale” and cannot be returned. You can see WatchMaxx’s return policy in detail here.

Is my luxury watch purchase guaranteed?

WatchMaxx guarantees every watch we sell for at least 2 years, longer if the manufacturer's warranty exceeds 2 years. Customers rely on WatchMaxx for the best experience in purchasing luxury watches with confidence and guarantees. The details of our guarantee policy can be found here.

What payment methods are available?

We accept credit cards, PayPal, Amazon Pay, Apple Pay, wire transfer, certified checks, traveler's checks and money orders. For orders placed in the USA, we also offer financing through Affirm. Please see our Payment Options page for further details, including policies for international orders.

When will my watch order ship?

We attempt to ship every order as soon as possible, depending on the inventory status:

  • In-stock items usually ship within 1-2 business days.
  • Available items usually ship within 2-4 business days.
  • Sourced items usually ship within 1-6 weeks, and we can usually tell you details within 1 business day.

What are the hours of operation at WatchMaxx?

10:00 a.m. — 6:00 p.m. EST Monday-Thursday

9:30 a.m. — 1:00 p.m. EST Friday

Closed Saturday, Sunday, and holidays.

Who will help if I have a problem?

Our customer service staff will gladly assist you via chat, email, phone, or our contact us page. Buyers consistently rate WatchMaxx among the best for customer care, quality assurance, and authenticity.

We can be reached at (877) 928-2469 in the USA, or at (646) 216-8695 from outside the USA.

Is my information safe with you?

We use state-of-the-art encryption and fraud detection technology to protect your personal information and assure your security. We keep only enough information to process your order. WatchMaxx will never sell, lease, or share your email address or other personal information.

How can I protect my purchase?

With most of the items we sell, there is an option to add an extended protection plan at the time of purchase.

We have also partnered with Jewelers Mutual Group to provide information to our U.S. and Canadian (excluding Québec) customers about insuring their watch and jewelry purchases. See our Jewelry Insurance page for more information.

Where can I find information about winding my new watch?

Please see our comprehensive Watch Care Guide for detailed instructions on how to wind your watch, in addition to many other maintenance and care tips.

Why is WatchMaxx so highly rated as a luxury watch retailer?

Customers love how easy it is to find their favorite luxury timepieces at prices that feel like a win. Buyers consistently rate WatchMaxx among the best for customer care, quality assurance, and authenticity.

Why do luxury watch buyers trust WatchMaxx?

WatchMaxx has become the go-to online destination for buying authentic luxury watches with confidence. WatchMaxx has spent over 20 years earning that trust with fast shipping, honest listings, and verified authenticity on every order.

What makes WatchMaxx one of the best choices compared to other online watch stores?

We combine personal service with deep inventory and real value. That’s why WatchMaxx is considered one of the best online retailers for premium timepieces delivered securely.