Frequently Asked Questions

Is the item genuine and new?

Every item we sell is guaranteed to be 100% authentic and brand new.

Is WatchMaxx.com legit?

WatchMaxx.com is exactly the kind of source you can trust, because you can check our reputation before you buy, use your choice of payment methods, return the product if you are not satisfied, and enjoy your item knowing it is guaranteed.

Can I return it?

Yes. You can return regular purchases for up to 30 days after delivery. Some items are marked “final sale” and cannot be returned, but we always confirm any exceptions to the return policy before shipping. You can see our return policy in detail here.

Is it guaranteed?

We guarantee every watch we sell for at least 2 years, longer if the manufacturer's guarantee exceeds 2 years. The details of our guarantee policy can be found here.

What payment methods are available?

We accept credit cards, PayPal, Amazon Pay, Alipay, checks, wire transfer, traveler's and money orders. For orders placed in the USA, we also offer financing through Affirm and PayPal Credit. Please see our Payment Options page for further details, including policies for international orders.

When will my order ship?

We attempt to ship every order as soon as possible, depending on the inventory status:

  • In-stock items usually ship within 1-2 business days.
  • Available items usually ship within 2-4 business days.
  • Sourced items usually ship within 1-6 weeks, and we can usually tell you details within 1 business day.

What are your hours of operation?

10:00 a.m. — 6:00 p.m. EST Monday-Thursday

9:30 a.m. — 1:00 p.m. EST Friday

Closed Saturday, Sunday, and holidays.

Who will help if I have a problem?

Our customer service staff will gladly provide assistance by telephone or email.

Phone (877) 928-2469 in the USA, or (646) 216-8695 from outside the USA.

Email: CustomerCare@WatchMaxx.com

See our contact us page.

Is my information safe with you?

We use state-of-the art encryption and fraud detection technology to protect your personal information and assure your security. We keep only enough information to process your order. We never sell, lease, or share your email address or other personal information.

How can I protect my purchase?

We have partnered with Jewelers Mutual Group to bring valuable information to our U.S. and Canadian (excluding Québec) customers about insuring their watch and jewelry purchases. See our Jewelry Insurance page for more information.